Medicines & Products – Branded, Generic and More

A pharmacy sells branded medicines, generics, syrups, injections, drops, ointments, supplements and many non-pharma items. The module keeps this variety organised.

• Product and salt structure: Store medicines both by brand name and by active salt, so pharmacists can quickly find suitable alternatives if a specific brand is unavailable.
• Form and strength details: Capture form (tablet, capsule, syrup, injection, drop, ointment) and strength (e.g. 500mg, 5mg/5ml) for clear identification.
• Pack and unit management: Manage items in boxes, strips and pieces where needed, so sale quantity and remaining stock always match reality.
• OTC and non-pharma items: Add cosmetics, baby products, personal care, surgical, devices and accessories under proper categories in the same system.
• Substitute & similar product mapping: Link alternative brands or equivalent products so that staff can suggest safe substitutes when main stock is short.

Stock, Batches & Expiry – Protecting Patients and Profit

In pharmacy, expiry tracking is not optional. The module keeps a clear batch and expiry picture to protect both patients and your margin.

• Batch-wise stock: Track each purchase batch with batch number, manufacturing and expiry dates, and supplier, so you always know which stock to sell first.
• Expiry alerts and near-expiry list: Identify medicines that are close to expiry in time, so you can return them where allowed, offer discounts or move them to front shelves.
• FEFO/FIFO support (basic): Follow a “first-expire, first-out” or “first-in, first-out” logic so pharmacy staff naturally picks the right batches.
• Storage and rack mapping: Map racks, fridges and special storage areas (for temperature-sensitive medicines), so items are easy to find and kept in safe conditions.
• Damage and wastage recording: Store records for broken, returned, or unusable items with reasons, so shrinkage and wastage show up clearly in reports.

Prescriptions & Billing – Fast and Safe Checkouts

Pharmacy billing is more than scanning items. It must respect prescriptions, quantities, dosages and sometimes patient history. The module supports this balance.

• Prescription-based billing: Link invoices to prescriptions or doctors where needed, so records show who prescribed which medicine for which patient.
• Retail OTC sales: Serve walk-in customers quickly for over-the-counter items with a simple POS-style screen and fast search.
• Brand vs generic substitution (policy-based): Mark where substitution is allowed according to your policy, so staff can offer generic or alternate brands with clean records.
• Mixed payments and credit: Handle cash, card, digital wallet, insurance top-ups and limited credit where permitted, all in one billing flow.
• Return and refund handling: Manage genuine returns according to your policy with proper link to the original invoice and batch adjustments.

Customers, Doctors & Accounts – Clear Relationships

Pharmacies work with patients, regular families, clinics and doctors at the same time. The module keeps these relationships structured.

• Customer and patient profiles: Store basic contact details for regular customers and families, making it easier to reprint bills and understand buying patterns.
• Doctor and clinic records: Maintain a list of referring doctors and clinics to tag prescriptions and measure prescription flow where appropriate.
• Panel, insurance or corporate accounts: Tag specific sales to panels or corporate accounts with separate billing rules and periodic settlement schedules.
• Credit and outstanding tracking (where allowed): For permitted customers, track outstanding balances, ageing and partial payments to avoid silent over-exposure.
• Basic CRM and reminders: Use purchase history to remind customers about long-term medicines, refills or regular health items if you follow such a service model.

Reports & Compliance – Seeing Risk and Opportunity

A pharmacy must keep an eye on both business performance and risk. Reports bring both into one place.

• Item and category-wise sales: See which medicine groups, categories and non-pharma items contribute most to revenue and margin.
• Fast-moving and slow-moving products: Identify medicines and categories that need frequent reordering and those that need offers or smaller purchase quantities.
• Expiry and near-expiry reports: Monitor expiry exposure by item, supplier and shelf, so you can take action before losses grow.
• Customer and doctor contribution: Understand which customer segments and doctors or clinics are associated with higher volumes and stable, compliant sales.
• Margin and discount view: Combine purchase cost, MRP, sale price and discounts to see approximate margins and spot areas where price discipline is weak.

Pharmacy & Medical Store Module – FAQs